Terms of service

Indivisible public offer

about sale of tickets for performances, representations, concert or sports programs and also other spectacular actions.

The present contract of the offer is made according to "Rules of sale of goods in the remote way", approved by the resolution of the Government of the Russian Federation of September 27, 2007 No. 612  and the Law "About Consumer Protection" of February 7, 1992 No. 2300-I with the last changes and additions.

Table of contents

  • Preamble
  • General provisions
  • Subject of the contract
  • Execution of the Order
  • Payment of the Order
  • Delivery of the Order
  • Order dates of performance
  • Return and Exchange
  • Rights, duties and responsibility
  • Personal information
  • Rules of use of "e-tickets"

Preamble

In the present offer if the context does not demand other, terms below have the following values:

"Offer" — the public proposal of the Performer addressed to any natural person (citizen) to sign with it the contract for rendering services (further - "Contract") on the existing conditions which are contained in the Contract including all its applications.

"Website", "the Performer's Website" - the set of electronic documents (files) of the Performer in computer network united under the address (a domain name) bigcreative.fun

"Performer" — IP Gurevich A.A. rendering services to the Consumer on buying tickets, presented on the Performer's Website and also on the websites of the spectacular institutions listed on the Website of the Performer and corresponding to Appendix No. 1 "Rules of the circulation of "e-tickets".

"Consumer" — the natural person who signed with the Performer the Contract on the conditions which are contained in the Contract and Annexes to it.

"Acceptance" — full and unconditional adoption by the Consumer of terms of the contract and Annexes to it.

"Ticket" — the e-ticket on performances, representations, concert or sports programs and also other spectacular actions presented on the Performer's Website and also on the websites of the spectacular institutions listed on the Website of the Performer and corresponding to Appendix No. 1 "Rules of use of "e-tickets".

"Service" - a complex of the legal actions interconnected and complementing each other made by the Performer in favor of the Consumer including providing information on an action and tickets's attributes available to acquisition online; acquisition by the Performer ticket in favor of the Consumer at the organizer of the event; information escort of the Consumer until visit of an action; granting ticket according to Appendix No. 1 "Rules of the circulation of "e-tickets" in case of violation by the organizer of the event of essential conditions of his carrying out, namely cancellation \replacement \transfer of an action, reclamation in favor of the Consumer of the full sum and ensuring return of this sum to the Consumer.

"Order" — independent registration by the Consumer of services of the Performer on the Website, including the choice tickets.

General provisions

The present Contract and annexes to it are official documents of the Performer and an integral part of the Offer. The current version of the document is posted on the Website of the Performer of bigcreative.fun/offer and also at office of the Performer. IP Vladimirov M.A., further "Performer" publishes the offer about rendering services for natural persons in acquisition of Tickets for performances, representations, concert or sports programs and also other spectacular actions presented on the Performer's Website and also on the websites of the spectacular institutions listed on the Website of the Performer and corresponding to Appendix No. 1 "Rules of the circulation of "e-tickets".

According to Article 437 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation) this document is the public offer, and in case of acceptance of the conditions stated below, the natural person (further the Consumer) making the acceptance of this offer carries out execution of the Order and obtaining Tickets according to conditions of the present Contract and Appendix No. 1 "Rules of the circulation of "e-tickets".

According to Paragraph 3 of Article 438 of the Civil Code of the Russian Federation payment of the Order by the Consumer is the acceptance of the offer that is considered equivalent to signing of the contract on the conditions stated in the offer.

On the basis of the above, attentively study the text of the public offer and if you do not agree with any paragraph of the offer, you are offered to refuse purchase and\or use of the services provided by the Performer.

Subject of the contract

The performer renders services to the Consumer, according to the established prices published on the Website of the Performer and the websites of the spectacular institutions listed on the Performer's Website, and the Consumer forms the Order, makes its payment and receives Tickets, according to conditions of the present Contract and Appendix No. 1 "Rules of the circulation of "e-tickets".

The consumer having intention to use services of the Performer confirms the consent with conditions of the present offer by registration on the Website of the Performer or the website of spectacular establishment listed on the Performer's Website, having specified personal mobile phone number and the e-mail address.

For completion of registration the Consumer makes payment of the issued Order.

At registration on the Performer's Website, the Consumer undertakes to provide the following registration information:

  • number of the personal mobile phone
  • e-mail address (e-mail)
  • surname, name, middle name (optionally)

The performer does not change and does not edit registration information on the Consumer.

The performer undertakes not to report registration data and also other information concerning the Order, to the persons which do not have relations to execution of the Order.

The consumer having intention to refuse the information Sms of the Performer devoted to announcements of the forthcoming events or organization of events confirms the desire by sending the SMS from the personal mobile phone on phone number 79955025071 with the text "to UNSUBSCRIBE". The performer fixes it the SMS from the Consumer, automatically defines number from which sending the SMS was made, and sends in reply confirming the SMS.

The consumer having intention to refuse the information electronic messages of the Performer devoted to announcements of the forthcoming events or organization of events confirms the desire by sending the electronic message (e-mail) from the e-mail address on the e-mail address of ticket@bigcreative.fun with the text "to UNSUBSCRIBE". The performer fixes such electronic message from the Consumer, automatically defines electronic from which sending was made, and sends in reply the confirming message.

Execution of the Order

Implementation of the choice of available Tickets, execution of the Order and the subsequent payment ismade by the Consumer independently taking into account the given opportunities of the Website of the Performer.

Formation of the Order is carried out by the Consumer independently by the choice of the interesting and available positions via the Performer's Website. The quantity chosen as the Consumer Tickets should not exceed 100 (hundred) pieces in one Order.

Payment of the Order

Payment of the Order is carried out by the Consumer independently any of the offered non-cash ways of money transfer (payment service providers) with use of payment service "Yandex. Cash desk".

Full or partial payment of the Order in cash at office of the Performer is not provided.

The payment procedure, including control, payment confirmation and completion of the procedure of payment of the Order is carried out on the basis of rules and conditions of the payment service provider chosen as the Consumer as a payment method.

Payment by the Consumer of independently posted Order on the Website of the Performer means the consent of the Consumer with conditions of the present Contract and annexes to it. Date and time of payment of the Order is date and time of signing of the contract of the offer between the Performer and the Consumer.

The performer does not bear responsibility for not correct work of payment service providers, mistakes, failures, refusal in authorizations of payment and any other circumstances not of working capacity or partial operability of the payment service providers which are not allowing the Consumer to make payment of the Order.

The successful completion of payment by request is confirmed by the Performer by sending the electronic message (e-mail) with the PIN code of "E-ticket" on the e-mail address specified by the Consumer at registration.

Delivery of the Order

At execution of the Order the Performer makes immediate delivery of "e-ticket" to Consumer without collection from additional money.

Delivery is made by the Performer by sending to Consumer of the electronic message (e-mail) with the indication of attributes of the Tickets specified by Consumer in the Order.

Order dates of performance

Execution of the Order is made by the Performer immediately when receiving affirmative answer from payment service provider about a successful completion of payment by request.

According to the present contract Order is considered fulfilled, and services rendered at the time of sending the electronic message (e-mail) by the Performer with the PIN code of the acquired "E-ticket" on the e-mail address of Consumer specified at registration.

In case of granting unreliable information by Consumer at registration, communication errors of the information transmission networks, mistakes caused by incorrect operation of the equipment of Consumer the Performer does not bear responsibility for inadequate execution of the Order.

Return and Exchange

According to Act of the Russian Federation No. 2300-I "About Consumer protection", the Consumer has the right to refuse services of the Performer until execution of the Order at any time, namely until sending the electronic message (e-mail) by the Performer with the PIN code of the acquired "E-ticket" on the e-mail address of the Consumer specified at registration.

The consumer is notified that at execution of the Order the Performer assumes unconditional obligations to pay to the organizer of the event the cost of the Tickets specified by the Consumer in the Order.

According to Article 32 "Right of the Consumer for Refusal of Performance of the Contract on Performance of Work (Rendering Services)" of Act of the Russian Federation No. 2300-I "About Consumer protection",the Consumer has the right to refuse performance of the contract on rendering services on condition of  payment to the Performer of the expenses which are actually incurred by it connected with performance of obligations under this contract at any time.

The consumer is notified on lack of technical capabilities of the Performer to make exchange, return orresale to the third party of "E-tickets". Issues of return of Tickets are resolved according to the current legislation.

In case of cancellation, replacement or transfer of an action according to the rules established by theorganizer of the event and on the basis of the document sent by the organizer of the event to the Performer, to the Consumer the paid cost of the Order, except for the cost of the services rendered by the Performer returns, using the way chosen by the Consumer at payment of the Order.

For return registration the Consumer is obliged to direct to the e-mail address of the Performer (ticket@bigcreative.fun):

  • the scan of the statement for return of money with the indication of all details electronic tickets and information of its purchase and also the return basis

  • the e-mail confirming payment of the ticket
  • the acquired ticket or its PIN code

The performer processes the directed documents within 5 working days.

Rights, duties and responsibility

The performer does not bear responsibility for inadequate fulfillment of duties of the organizer of the event which Tickets are submitted on the Website of the Performer and the websites of the spectacular institutions listed on the Performer's Website.

The performer has the right to transfer the rights and obligations for execution of Orders to the third parties.

According to Article 436 of the Civil code of the Russian Federation the present offer is not irrevocable. The performer has the right to refuse placement of the Order to the persons expressing disagreement with conditions of the present Contract.

The consumer undertakes not to use "E-tickets" in the enterprise purposes.

The property right to Tickets and also risk of their accidental loss pass to the Consumer from the moment of execution of the Order by the Performer.

The Consumer has the right to direct all claims on inadequate execution of the Order to the e-mail address of ticket@bigcreative.fun. All arrived information is processed within 5 working days.

The consumer undertakes to protect the Performer from the claims, claims and other complaints of the organizer of the event which arose at return of Tickets at the initiative of the Consumer and also accepts unconditional responsibility for the expenses and damage of the Performer which resulted from such claims.

The performer reserves the right to refuse service to the Consumer without explanation.

Personal information

Accepting conditions of the present Offer, you give the present written consent to the automated processing of the provided personal data for signing of the contract on the terms of the present Agreement and also its subsequent execution.

Information which arrived from Potrebitel at registration is used by the Performer only for the purposes of service of Consumer, including without limitation polls of visitors of the Website about quality of service of the Performer, sending information or advertizing messages.

In the course of service of the order, personal data of Potrebitel in the automatic mode are transferred by the Performer to payment service providers for the purpose of a possibility of receipt of payments from Potrebitel and the subsequent control of passing of payments; to the communication companies providing data transmission on information channels of communication with the purpose of sending by thePerformer to Consumer of electronic messages; to official partners of the Performer in case Consumershowed willingness to participate in actions or to receive a gift at execution of the order; to the direct organizer of the event, for the purpose of ensuring accounting of delivery and obtaining paper tickets by Consumer.

The performer provides an opportunity for Consumer to cancel the registration, to impose the ban on sending messages of information character, to exclude the participation in actions and joint programs with official partners of the Performer at execution of the order.

Applications

Appendix No. 1 "Rules of the circulation of "e-tickets"

"E-ticket" represents digital entry in the database of the Website of the Performer, and contains information identical to information of attributes of the Ticket allowed for distribution and realization by a certain spectacular institution.

"E-ticket" certifies the right of the Consumer for the Ticket for visit of a certain spectacular action of a certain spectacular establishment in a certain place in certain time.

"E-ticket" has the personal identification number (PIN code).

The PIN code is used for operation of exchange of "E-ticket" for the material carrier (the paper Ticket), and is an analog of the autographic signature of the Consumer according to Paragraph 3 of Article 847 of the Civil Code of the Russian Federation at operation of obtaining the paper Ticket.

The PIN code is sent to the Consumer by the electronic message (e-mail) on the e-mail address specified at registration, and the Consumer bears personal responsibility for safety of the received message. Restoration or obtaining the copy of the PIN code is possible at the appeal of the Consumer to customer support of the Performer by phone number 79955025071. Loss of the PIN code is equivalent to loss of the material carrier (the paper Ticket).

The PIN code is strictly confidential, and the Consumer assumes unconditional obligations of storage of the PIN code unknown to the third parties, an exception of record or duplication of the PIN code on any carriers and also transfer of the PIN code to the third parties.

For exchange of "E-ticket" for the material carrier (the paper Ticket) the Consumer confirms legitimacy of this operation by introduction of the PIN code on the terminal (the terminal of the ticket collector) installed in spectacular establishment.

At presentation Consumer of the correct PIN code on the terminal is made printing of the paper Ticket and the admission of the Consumer on an action. Presentation of other bases for identification of the Consumer and exchange of "E-ticket" for the material carrier (the paper Ticket) is not provided.

The letters messages accompanying sending "E-ticket" to the Consumer are not forms of the strict reporting or documents on the basis of which exchange of "E-ticket" is made. Exchange of "E-ticket" for the material carrier (the paper Ticket) cannot be challenged by the Consumer.

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